If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best, and a member of the team will pick it up.

What our team can help with

The people who handle your messages are authorised to deal with the full range of account matters: deposit and withdrawal queries, bonus eligibility and wagering questions, verification requests, technical issues with games, and anything else directly tied to your SpinBob account. You do not need to go through anyone else — the team you reach first has the authority to resolve your issue.

To help us get to the bottom of things in a single exchange, it makes a real difference if you include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and time of the transaction or game session in question. If you have a screenshot, attach it. The more context you give us upfront, the less back-and-forth is needed.

Responsible gambling requests and formal complaints

If you want to set a deposit limit, take a cooling-off break, or request a self-exclusion, please make that clear in your message and tell us the duration or limit you have in mind. We treat these requests as a priority. A self-exclusion, in particular, will be acted upon as promptly as possible once we have confirmed your identity — we will not ask you to reconsider or wait through a standard queue.

If your concern is a formal complaint rather than a general query, please say so explicitly. We will acknowledge it and handle it through our internal complaints process. Should that process not reach a resolution you are satisfied with, you have the right to escalate the matter to the Anjouan Gaming Authority, under whose licence (ALSI-202509029-FI1) SpinBob operates. We will provide you with the relevant escalation details if it comes to that.

One thing worth stating plainly: we will never ask you for your password, your full card number, or any other sensitive credential over email or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us through the official channels on this page instead.

We are here to help you sort things out. Reach out, give us the detail we need, and we will do our part.